Frequently Asked Questions
Our shipping is free of charge. In Italy, we ship via armored courier and within the European Union, to Switzerland, the United Kingdom and Australia we use Fedex express courier.
Beginning on July 1, 2021, in compliance with the EU directives 2017/2455 / EU and 2019/1995 / EU, which regulates the VAT of electronic commerce for countries belonging to the European Community, the VAT of the country of destination of the goods will be applied. For countries outside the European Community, import taxes and customs fees will be charged directly by the shipper.
Every Roberto Coin jewel is sent in its box, in a Roberto Coin brand’s shopping bag together with its guarantee.
Our qualified staff is at your disposal to help you choose your jewel. To contact Customer Service, write to [email protected] or call +39 0444 202201, Monday through Friday, from 9:00 a.m. to 5:00 p.m.
Our website offers a wide selection of the Roberto Coin collections. Should a model, a specific color or a size not be available online, you can request it at customer[email protected] or from one of our authorized dealers. To find out more about our authorized dealers click HERE.
This service is currently available only at our monobrand boutiques in Venice, Rome and Prague.
All of our white gold jewelry is rhodium plated to guarantee that its pure white color lasts longer.
Our products are not nickel free but they comply with European nickel regulations.
In addition to our monobrand boutiques, we have a trusted network of authorized dealers around the world where you can find original Roberto Coin jewelry. CLICK HERE to see a complete list of our authorized dealers.
You can return or exchange goods within 14 days of receiving your purchase as long as the jewel is in perfect condition (no scratches or other signs of wear). Consult the TERMS AND CONDITIONS OF SALE for a detailed explanation of the process. For in-store purchases, contact the store where you bought your jewel directly. For further assistance, write to: [email protected]
Yes, prices are subject to change.
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