Our Concierge At Your Service

At Roberto Coin, quality service is our top priority, and we are here to help. If you have a question or need advice, don’t hesitate to contact us at customercare@robertocoin.com

Frequently Asked Questions

Our shipping is free of charge. In Italy, we ship via armored courier and within the European Union, to Switzerland, the United Kingdom and Australia we use Fedex express courier. 

Beginning on July 1, 2021, in compliance with the EU directives 2017/2455 / EU and 2019/1995 / EU, which regulates the VAT of electronic commerce for countries belonging to the European Community, the VAT of the country of destination of the goods will be applied. For countries outside the European Community, import taxes and customs fees will be charged directly by the shipper.

Every Roberto Coin jewel is sent in its box, in a Roberto Coin brand’s shopping bag together with its guarantee.

A personalized message can be included in the jewelry box. Just send your request when you place your order or write to customercare@robertocoin.com

Our qualified staff is at your disposal to help you choose your jewel. To contact Customer Service, write to customercare@robertocoin.com or call +39 0444 202201, Monday through Friday, from 9:00 a.m. to 5:00 p.m.

Our website offers a wide selection of the Roberto Coin collections. Should a model, a specific color or a size not be available online, you can request it at customercare@robertocoin.com or from one of our authorized dealers. To find out more about our authorized dealers click HERE.

This service is currently available only at our monobrand boutiques in Venice, Rome and Prague. 

All of our white gold jewelry is rhodium plated to guarantee that its pure white color lasts longer. 

Our products are not nickel free but they comply with European nickel regulations. 

To request assistance and verify the status of your online order, write to customercare@robertocoin.com  and include your order number.

In addition to our monobrand boutiques, we have a trusted network of authorized dealers around the world where you can find original Roberto Coin jewelry. CLICK HERE to see a complete list of our authorized dealers. 

You can return or exchange goods within 14 days of receiving your purchase as long as the jewel is in perfect condition (no scratches or other signs of wear). Consult the TERMS AND CONDITIONS OF SALE for a detailed explanation of the process. For in-store purchases, contact the store where you bought your jewel directly. For further assistance, write to: customercare@robertocoin.com

Yes, prices are subject to change. 

You can make a safe and secure payment using a bank transfer, PayPal, ClicPay, American Express, Visa or Mastercard. Your credit card information may be saved to your account and will only be accessible to the account holder. For more information, please read our PRIVACY POLICY.

You can make a safe and secure payment using a bank transfer, PayPal, ClicPay, American Express, Visa or Mastercard. Your credit card information may be saved to your account and will only be accessible to the account holder. For more information, please read our PRIVACY POLICY.

Free Shipments

The shipments are made from Monday to Friday.

Returns

Returns can be requested within 14 days from delivery date.

Payment

Choose your payment method between credit card, paypal and bank transfer.

Free Post Sale

The service is open from Monday to Friday from 10am to 5pm. +39 0444 202 202 customercare@robertocoin.com

Warranty

The warranty covers the products for 24 months from the purchasing date in the invoice.

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The service is open from Monday to Friday from 10am to 5pm.

Store Locator

Take a trip through the splendor of diamonds, refined gold craftsmanship and all of the colors of gem stones in the welcoming, elegant atmosphere of a Roberto Coin Store.

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