FREQUENTly ASKED QUESTIONS

Currently, we ship via FedEx to the U.S. and U.S Territories. As a convenience for our customers, we offer complimentary shipping on all orders.

Our website only ships to U.S. and Puerto Rico. For any international shipping, please visit our corporate site at http://en.robertocoin.com/

It will take up to 14 days to process your order. Once shipped you will receive an email confirmation.

Roberto Coin Inc. is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Roberto Coin online and phone orders will include sales tax where such taxes are imposed by the destination state. Applicable sales tax will be added for deliveries withing the following states: CA, FL, MA, NC, SC, UT.

All items will arrive in a Roberto Coin travel pouch. Additional gift-wrapping is available upon request.

Yes. Please request this prior to completing your order.

Our experienced specialists will help you choose the perfect item for you or as gift. We welcome you to contact a customer care specialist directly at concierge@coinusa.com or by phone (1-212-486-4545) between the hours of 9pm and 5pm EST, Monday through Friday.

Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a Roberto Coin authorized retailer. To find out about additional products, styles, or sizes, please contact concierge@coinusa.com or visit a Roberto Coin boutique. You may locate an authorized Roberto Coin retailer nearest you by clicking here.

Yes it is in order to provide the color with reasonable durability.

Please contact concierge@coinusa.com with your order # and they will alert you the status of your order.

Yes, please use our store locator to find an authorized retailer near you.

An invoice will accompany your package with the instructions and conditions for returns and exchanges. For exchange, product sent in for exchanges has to be of equal or lesser value. For products purchased through a boutique, please contact the store directly. For further assistance, please contact concierge@coinusa.com.

Yes, prices are subject to change.

We accept the following forms of payment for order placed on ROBERTOCOIN.COM: American Express, Visa, Mastercard and Discover. For your convenience, your credit card information can be stored in your ROBERTOCOIN.COM account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at ROBERTOCOIN.COM must exactly match the address on file at your credit card company.

Should your piece ever need servicing, simply bring your item to any of our authorized retailers. In order to find a store near you, use our store locator located at the top of this webpage.

In the case of manufacturing defects, Roberto Coin’s jewelry is covered by warranty that is valid for 24 months from the date of purchase.

Any damages resulting from improper use, accidents, natural alterations, or alterations due to wear as well as modifications caused by normal use of the jewel are totally excluded from the warranty.

The warranty is automatically null and void if the item has been tampered with or repaired and/or worked on by third parties.

The authenticity is guaranteed by marks 1226VI or RC or Roberto Coin, and the brand’s signature ruby.

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DUCHESSA COLLECTION

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