Privacy Policy and User Information

Roberto Coin Inc. respects and recognizes the importance of personal privacy of our customers. We have created the following privacy policy (“Privacy Policy”) to inform you of our information collection, use, storage and sharing practices for the Website. This Privacy Policy only covers information collected at the Website, and does not cover any information collected offline by Roberto Coin (unless specifically stated).

Security

We are committed to handling your personal information with the highest standard of information security and take appropriate electronic and administrative steps to maintain the security and accuracy of our customers’ personal information. The Website uses encryption technology, Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

While we implement these and other security measures on the Website, please note that 100% security is not always possible. You also play a role in protecting your information. Your password (assuming you register an account with us) permits access to your personal information, please keep your password secret and do not disclose it to others.

Information Collection and Use

We receive and store any personal information that you share with us on the Website. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information.

In addition to personal information, our web server automatically collects anonymous information such as log data and IP addresses. This information is used to better serve our customers during future site visits.

Your information may also be used and shared with Roberto Coin Boutiques or an outside service provider company in conjunction with database management, email distribution and promotional events.

If you wish to be removed from our contact lists, please select the unsubscribe option on your account online or by contacting us at marketing@coinusa.com with the subject line UNSUBSCRIBE or by writing us Roberto Coin Inc. 579 Fifth Avenue, NY, NY 10017.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

Protecting Your Information

As part of our ongoing commitment to ensure that your shopping experience with the Website is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Online Account Registration

To make your online shopping experience more efficient, you may register for a personal account with us. Your personal account will store your shipping addresses and billing information, a record of your shopping history and allow you participate in our “wish list” program. This registered account is for your personal use only. For your security, your personal account information and password should not be shared.

Privacy of Young Children

Roberto Coin is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children.
Compliance with this Privacy Policy

By using the Website, you accept the policies set forth in this Privacy Policy.

California Rights

If you are a California resident, you may ask us to refrain from sharing your information with certain of our affiliates and other third parties for their marketing purposes.

Contact Us

We’ll be happy to provide additional information or answer any questions.

Order Inquiries
Email: concierge@coinusa.com
Repairs
Email: repairs@coinusa.com
Phone: 1.800.853.8958
Publicity and Marketing
Email: marketing@coinusa.com

General Inquiries
Toll-Free Phone Number: 1.800.853.5958

Write:
Roberto Coin Inc.
579 Fifth Avenue
New York, New York 10017

Privacy Policy Updates

We may update our Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at the Website and we encourage you to check our Privacy Policy periodically. If we make a material change to our Privacy Policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change.